Before delivery
You can cancel any order and get a full refund until we send you the files or access. Email hello@pixelsds.com with your order number.
For AI Brand Customization, you can cancel for a full refund until we start work on your brand.
After delivery
Once the files or licence keys have been sent, the product cannot be returned, so we do not offer refunds for a change of mind. If we do refund an order, its licence keys stop working.
If something is broken or missing, tell us within 14 days. We will fix it or send a working version. If we cannot fix it, we refund you in full.
Duplicate or wrong payments
If you were charged twice, or charged the wrong amount, we refund the extra amount in full.
How refunds are paid
Refunds go back to the card you paid with, through Razorpay. We start the refund within 2 business days of approving it. Your bank usually shows it within 5 to 7 business days.
How to ask
Email hello@pixelsds.com with your order or invoice number (for example PX-2026-0001) and the reason. We reply within 1 business day.
Questions about this page? Email hello@pixelsds.com or use the contact form.